Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at:
Returns should be sent to:
Longhorn Western Wear
8450 N Lander Avenue
Hilmar, CA 95324
Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at Longhornwear@gmail.com.
Damages and Issues
Please inspect your order as soon as you receive it. If your item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Sale or clearance items
- Custom orders
- Special orders
- Personalized items
- Items that have been worn, used, damaged, or altered after delivery
Please contact us if you have questions about a specific item before starting a return.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return. We will let you know whether the refund was approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at: